Shipping & Returns

2-DAY DELIVERY: RECEIVE YOUR PURCHASES WITHIN 2-3 WORKING DAYS AFTER YOUR ORDER HAS BEEN ACCEPTED
3-DAY / GROUND DELIVERY: RECEIVE YOUR PURCHASES WITHIN 4-6 WORKING DAYS AFTER YOUR ORDER HAS BEEN ACCEPTED

DHL EXPRESS OR USPS PRIORITY MAIL: RECEIVE YOUR PURCHASES IN 7-14 WORKING DAYS AFTER YOUR ORDER HAS BEEN ACCEPTED

PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE ARE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU

BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM

OUR DELIVERY TIME STARTS FROM THE MOMENT AN ORDER IS ACCEPTED AND INCLUDES A 48 HOUR PERIOD WHERE YOUR ITEMS WILL BE PROCESSED AND DISPATCHED BY OUR LOGISTICS TEAM. PLEASE NOTE THIS CAN TAKE LONGER DURING OUR HIGH SALES PERIODS, WHEN IT MAY TAKE UP TO 48 HOURS FOR SHIPMENTS TO BE DISPATCHED

WE WORK CLOSELY WITH OUR SHIPPING PARTNER TO MINIMIZE THE POTENTIAL IMPACT OF CUSTOM DELAYS ON OUR INTERNATIONAL CUSTOMERS

CANADIAN DELIVERY COSTS: DUE TO A 4% GENERAL RATE INCREASE (GRI), SHIPPING CHARGES TO CANADA HAVE NOW RISEN AND MAY BE SUBJECT TO CHANGE BY OUR SHIPPING PARTNER

US DOMESTIC SHIPMENTS:
WE OFFER DIFFERENT METHODS OF SHIPMENT FOR ORDERS DISPATCHED VIA USPS, UPS, GROUND SERVICE AND EXPRESS SERVICE

PACKAGES MAY REQUIRE A SIGNATURE TO COMPLETE DELIVERY. WE REALIZE THIS MAY BE INCONVENIENT BUT WE WOULD LIKE TO ENSURE THAT YOUR PURCHASES ARRIVE SECURELY. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, YOU WILL BE LEFT A RE-DELIVERY SLIP. PLEASE NOTE, ORDERS CONTAINING ITEMS OF HIGH VALUE MAY STILL REQUIRE A SIGNATURE, REGARDLESS OF THE SHIPPING METHOD -

ALTERNATIVELY, YOU MAY PREFER TO WAIVE THE SIGNATURE REQUIREMENT AND UPS WILL LEAVE YOUR SHIPMENT OUTSIDE OF THE PREMISES FOR YOUR CONVENIENCE. PLEASE NOTE, THAT IF NO SIGNATURE IS COLLECTED, YOU AGREE TO OUR TERMS OF SERVICE AND TAKE FULL RESPONSIBILITY FOR ANY LOSS OR DAMAGE THAT MAY OCCUR

INTERNATIONAL SHIPMENTS:
A SIGNATURE IS REQUIRED FOR ALL INTERNATIONAL PACKAGES DELIVERED BY DHL

TAXES AND DUTIES: PRICES DISPLAYED ON THE WEBSITE ARE EXCLUSIVE OF TAXES. WHEN YOU PROCEED TO PURCHASE YOUR ORDER, SALES TAX AND CUSTOMS DUTY (WHERE APPLICABLE) WILL BE CALCULATED ON THE TOTAL MERCHANDISE VALUE AND SHIPPING CHARGES, AND DISPLAYED ON THE ORDER SUMMARY PAGE

IF YOU ARE SHIPPING WITHIN THE USA, SALES TAX WILL ONLY BE CHARGED ON ORDERS SHIPPED TO NY. NO OTHER TAX OR IMPORT DUTY WILL BE APPLIED TO ORDERS SHIPPED WITHIN THE USA. PLEASE NOTE THAT ALL NON-CUSTOMS RELATED LOCAL TAXES ARE THE CUSTOMER'S RESPONSIBILITY. STÆRK&CHRISTENSEN IS NOT RESPONSIBLE FOR REPORTING OR PAYING ADDITIONAL LOCAL TAXES TO STATES, SUCH AS USE TAX

OUTSIDE THE USA, MOST DESTINATIONS ARE SHIPPED TO ON A DDP (DELIVERY DUTY PAID) BASIS, WHICH MEANS THAT ALL RELEVANT IMPORT TAXES AND DUTIES WILL BE INCLUDED IN THE FINAL PURCHASE PRICE

IF A DDU (DELIVERY DUTY UNPAID) DESTINATION IS SELECTED (SUCH AS BERMUDA OR MEXICO, OR ANY OF THE DESTINATIONS LISTED BELOW), PRODUCT PRICES DISPLAYED ARE EXCLUSIVE OF ALL TAXES AND DUTIES. AS THE RECIPIENT, YOU ARE LIABLE FOR ALL IMPORT DUTIES, CUSTOMS AND LOCAL SALES TAXES LEVIED BY THE COUNTRY YOU ARE SHIPPING TO; PAYMENT OF THESE IS NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS ON ARRIVAL